Terms & Conditions

Last updated: April 2025

Welcome to The Gnarly Vegan Co. (“we”, “us”, or “our”). These Terms & Conditions govern your use of our website and any purchases you make. Please read them carefully. By placing an order or using our services, you agree to these terms.

1. Agreement to Sale

A contract is formed when you receive an order confirmation from us via email. Orders are subject to availability and acceptance. We reserve the right to cancel orders for any reason, including pricing errors or stock issues.

2. Payment Terms, Pricing & Taxes

All prices are listed in CAD by default. Depending on your location, we may show prices in your local currency via our currency switcher.

  • Stripe (Visa, MasterCard, Amex, Apple Pay)
  • Afterpay (where available)

Applicable sales tax will be applied based on your location during checkout.

3. Customs & Duties (Especially for EU Customers)

Orders shipped outside of Canada may incur customs duties and import taxes. EU customers are responsible for any applicable VAT, handling fees, or customs charges. These are not included in our product prices.

⚠️ Important: Parcels returned due to unpaid customs duties are not eligible for refund.

4. Fulfillment & Shipping

We use Printify to fulfill all orders. Most items are produced and shipped from the U.S. However, for EU customers, orders may be rerouted and fulfilled from within the EU to avoid delays and reduce customs issues.

Shipping times and rates vary depending on the destination and product. You’ll receive tracking once your order ships.

5. EU Representative & Legal Warranty

EU Representative:
HONSON VENTURES LIMITED
3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY
gpsr@honsonventures.com

Warranty (Directive 1999/44/EC):
All apparel (e.g. Gildan 18000) is covered by a 2-year legal warranty for defects for customers in the EU and Northern Ireland.

6. Returns & Cancellations

As a POD (Print-On-Demand) store, items are made to order. This typically excludes them from cancellation and return rights unless:

  • The item is defective
  • You’re in the EU, and you cancel within 14 days of receiving your order per EU Directive 2011/83/EU

To request a return or report a defect, contact us at: support@thegnarlyveganco.com

Returned items must be in original condition, unworn and unwashed.

7. Website Use & Access

We reserve the right to modify or discontinue the website or any service without notice. We are not liable if for any reason our site is unavailable at any time or for any period.

You agree not to misuse our website by introducing viruses, trojans, or any other material that is malicious or technologically harmful. You may not attempt to gain unauthorized access to the website.

8. Eligibility & Age Restrictions

By using our site, you confirm that you are at least the age of majority in your place of residence or have the consent of a guardian. Our website is not intended for use by minors under 13.

9. Limitation of Liability & Indemnity

We are not responsible for indirect, incidental, or consequential damages. You agree to indemnify and hold us harmless from any claims arising from your use of the site or products, including any violation of these terms.

10. Changes to Terms

We may update these Terms & Conditions from time to time. It is your responsibility to review them periodically. Continued use of our site signifies your acceptance of any updates.

11. Disclaimer of Warranty

Except where required by law (like the 2-year EU defect warranty), all products are provided “as-is” without guarantees. We do not guarantee the fit, colour accuracy, or delivery timing beyond what’s stated at checkout.

12. Termination

We may terminate or suspend access to our site or services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or us.

13. Governing Law

These terms are governed by the laws of British Columbia, Canada. However, if you reside in the EU, your local consumer protections still apply.

14. Contact Us

For questions, complaints, or support:
Contact Us Here