Returns & Exchanges

Our Goal

We want you to be totally stoked with your purchase. If you’re not, no worries — you have rights, and we’re here to make it easy.

General Return Policy

As a print-on-demand (POD) business, each product is made especially for you. Because of this, we do not accept returns or offer refunds for buyer’s remorse, wrong size, or other subjective reasons. Please double-check sizing, colours, and product details before ordering.

We can only accept returns or issue replacements if your order arrives damaged, defective, or significantly different from what you ordered.

If your item arrives damaged, defective, or incorrect, please contact us through our Contact Us page within 7 days of delivery and include clear photos and a description of the issue.

EU customers: If you’re in the EU, you have a 14-day right of cancellation after delivery under EU Directive 2011/83/EU — nothing above limits that right. See our Terms & Conditions for details.

How to Start a Return or Cancellation

To request a cancellation or report an issue, please complete our Order Cancellation Form. Once submitted, we’ll review your request and respond with next steps.

Return Shipping – Important

Return shipping is only covered if the item is faulty, damaged, or incorrect.
If a return is required, we’ll provide a return address. POD items are not sent back to the printer.
We recommend using recorded or registered post for tracking.

Free shipping note: Free shipping promotions apply to eligible outbound shipping only. They do not cover return shipping, replacement shipping caused by an incorrect or incomplete customer-provided address, customs duties, taxes, import fees, carrier handling fees, or other charges. For full free shipping details, please review our Shipping Policy.

Refunds

Refunds are issued only if a return is approved or your item was damaged or incorrect.
Refunds are returned to the original payment method within 14 days.
Original shipping costs are non-refundable unless the item was faulty or incorrect.

Exchanges

We do not offer direct exchanges.
If you’d like a different item, please place a new order after your issue is resolved.

Faulty Items

Let us know within 7 days of delivery if your item arrives faulty or damaged.
Contact us through our Contact Us page with a description and photo(s).

Important Info

Customers outside the USA may be charged customs duties/taxes. These are your responsibility.
Refusal to pay customs fees on returned goods will result in non-refunded shipments.
We do not currently ship to Germany, Austria, or Switzerland due to regional legal requirements. Customers from these countries should not place orders.

Return Address

We do not accept returns at our print provider’s facilities. If a return is approved, we’ll provide you with the appropriate return address.

Questions?

Note: This Return Policy complies with current consumer protection law and print-on-demand best practices. It has been tailored to reflect our specific store policies and geographic limitations.